Saturday, May 21, 2011

Repeats

One thing that consistently sends me on the hunt for something sharp is when customers repeat what I just said when they've heard they don't like. Here are some recent examples (NOTE: They are going to sound like I made them up for the sake of hyperbole but I didn't):

Customer 1: Do you have any rooms on the sixteenth?
Me: I'm sorry, we're completely sold out on the sixteenth.
Customer 1: You're completely sold out on the sixteenth.

Customer 2: Do you have any jacuzzi rooms this evening?
Me: We're sold out of those tonight.
Customer 2: You're sold out of those tonight. So you don't have any?

Customer 3: Do you happen to have any rooms with king-sized beds?
Me: We're sold out of king rooms.
Customer 3: You're sold out of king rooms? Completely? So you don't have even, like, one?

At first, these exchanges merely annoyed me. But then I thought, perhaps I'm looking at this the wrong way and my customers are simply like the woman from earlier with the wine bottle. Maybe they believe that, with enough dogged determination, I will hear the phrase I just said being repeated back to me, look at the computer a second time, and realize I've made a terrible mistake. Then, in this crazy backwards land which they've created within their clearly overtaxed minds, I would say something like, "Of COURSE we have king rooms, sir! I was just messing with you, you ol' sumbitch." Or, "That was a test, and you passed. Congratulations, sir! You win this hotel, and all its spoils."
I think it is now clear to anyone within the sound of this blog that my customers belong inside the highest echelons Mensa has to offer. Eventually society will be made up primarily of these geniuses running around handling all their own business like the big boys that they are until people like me working in customer service are no longer needed. And, seeing as how we ain't busy at the moment, us mentally slower folks are gonna go continue to look for something sharp now.

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