Listen to this--I am so cranky that I just told a woman who asked me for extra towels to go get them herself out of the pool area. I should be banned from customer service forever, but I haven't been because there's no test employers can force you to take which determines your personal level of internal rage. Perhaps I should invent one, but something tells me there's no need--after all, people and their fat mouths do all the determining for you.
FCQD
Customer on phone: I'm going to book two rooms online, but I just need to know if your hotel has adjoining rooms first.
Me: Well, we do have a few adjoining rooms here, but we can't guarantee that you'll get them, since we don't assign rooms until the day you arrive.
Customer: Oh, okay. So if I book these rooms through you, I can definitely get adjoining rooms then?
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